FAQ

Q. How did you choose the name “Three Cords?” 

The name Three Cords stems from Ecclesiastes 4:9-12:
“Two are better than one, because they have a good return for their labor: If either of them falls down, one can help the other up. But pity anyone who falls and has no one to help them up. Also, if two lie down together, they will keep warm. But how can one keep warm alone? Though one may be overpowered, two can defend themselves. A cord of three strands is not quickly broken.” 

 

Q. Where do you get your fabric?

We buy everything we can from Haitian fabric stores, but because these stores are limited, much of the fabric we purchase is from wholesalers in the US.

 

Q. Where do the Three Cords employees live?

When we met each of them in the year after the earthquake, every single one of the women was living in a tent.  Now, almost all of them have received houses through Mission of Hope or other organizations that are working on housing developments. Some of the women and men live nearby, while others travel two hours to and from work each day… now that’s dedication!  

 

Q. How long has Three Cords been a business?

Three Cords was officially registered as a business under Mission of Hope in September 2010.

 

Q. What does Three Cords do with its profits?

Three Cords is a not a traditional for-profit business model. Our profits are not only reinvested back into Three Cords but also into many programs & ministries under Mission of Hope that are otherwise not self-sustaining, such as a free prosthetics lab for amputee patients.

 

Q. How can I get involved and be a part of the story? 

There are many ways you can help & be involved in the ministry! Check out our Get Involved page for more information.

 

Q. How long will it take to get my order in the mail?

Because all online products are already in the states when they get posted, it should not take more than 5-9 business.

 

Q. How do discount codes work?

Discount codes can not be combined. You will need to enter your discount code at checkout.

 

Q. What is your return/exchange policy? And what are your shipping rates?

All products come with a 100% money back guarantee. If for some reason you are not fully satisfied with your order, please contact us within 14 days of receiving your order and we will provide you with return shipping instructions and a full refund. However we cannot cover your return shipment cost.


Within the US, we have three tiers of shipping rates, based on the total amount purchased. All orders over $75 receive free shipping.

 

 

Tier

Order Amount

Shipping Rate

1

$0.00 - $10.00

$3.95 USD

 

2

$10.01 - $25.00

$5.50 USD

 

3

$25.01 - $75.00

$7.00 USD

FREE  

Over $75

Free

All shipments to Canada are charged a flat rate of $7.00. Orders over $75 are shipped for free to Canada as well. 


We ship with the USPS. Products ordered online usually arrive in 5-9 business days when shipped to a United States mailing address. We can only ship within the US and Canada. If you need shipment outside of the US or Canada, please contact us and we will try to provide an estimate.

 

Q. How do I become a retailer or sell at my church or school?

If you are interested in selling our products at your business, school, or church, please email us at info@ThreeCordsHaiti.com. 

 

Q. Do you sell internationally? 

Currently, we only ship to the US and Canada. In the future we hope to expand and sell internationally.  Keep checking back with us!

 

Q. What are the employment benefits for the Three Cords staff?

All of our employees receive the following benefits:

    Fair Wages – All of the Three Cords staff receive a salary far higher than the market wages, which enables them to provide well for themselves and their families.

    Reasonable Work Hours – All of the women at Three Cords work a 40 hour week, from 7:30 am to 3:30 pm.  They also have a 30 minute lunch and a 15 minute break each day.

    Free Lunch – All of the women and men are given yummy Haitian food for lunch each day.

    Health Care – As a part of each individudal's employment package, they receive a health care insurance plan that covers them at the Mission of Hope Clinic as well as other major hospitals in Haiti.  All of the women also receive free prosthetic care when they need adjustments or new legs.

    Paid Holidays – All Three Cords employees are given 20 paid holidays each year.

    Paid Celebration Days – Throughout the year, we take the Three Cords women and men out on fun trips such as beach days at local resorts or to get their nails painted.  We believe in celebrating our Three Cords team for the work that they do!

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